Refund policy

Return Policy – All Sales Are Final

At Style Scouts, we take great pride in offering our customers carefully curated, pre-loved luxury bags. Every item is thoroughly inspected for quality and authenticity to ensure that it meets our high standards. As our items are pre-loved, please note the following:

1. All Sales Are Final
Once an order is placed and payment is processed, the sale is considered final. We do not accept returns, exchanges, or cancellations unless the item is significantly not as described or is faulty.

2. Exceptions to the Final Sale Policy
If the item you received is significantly different from what was described on our website (e.g., the wrong item, severe damage not mentioned in the product description), please contact us within 7 days of receiving the item. In such cases, we will gladly work with you to resolve the issue, either through a refund or an exchange, depending on availability. Please ensure the item remains in its original condition, unworn, and with any tags still attached.

3. Faulty or Damaged Goods
If your item arrives damaged or faulty, please reach out to us immediately, providing clear photos of the damage. We will review the case and determine if a refund, replacement, or repair is appropriate.

4. Contact Us
If you believe your purchase falls under our exceptions or if you have any concerns, please contact us as soon as possible at info@stylescoutsuk.com or through our website’s contact form.

5. Customer Satisfaction
We aim to provide you with a fantastic shopping experience and ensure that all our items meet the highest standards. However, as our products are pre-loved, slight signs of wear should be expected and are considered part of their charm and history. Please read the product descriptions carefully and feel free to ask any questions before purchasing.

Thank you for choosing Style Scouts!