Customer care
Terms and Conditions for Style Scouts
Effective Date: 1st January 2025
By accessing or using Style Scouts's website, including purchasing products through our online store, you agree to be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use our services.
1. General Information
1.1 These Terms and Conditions apply to all sales of products and services through our website and govern the use of our online store.
1.2 We reserve the right to modify or update these Terms and Conditions at any time without prior notice. It is your responsibility to review these terms regularly.
2. Products and Availability
2.1 We aim to provide accurate descriptions, pricing, and availability of all products listed on our website. However, we cannot guarantee that all items will be available at the time of purchase.
2.2 In the event an item is unavailable, we will notify you promptly and offer alternative products or a refund.
3. Ordering and Payment
3.1 When you place an order, you are making an offer to purchase goods, which we may accept or reject at our discretion.
3.2 All orders are subject to availability and the confirmation of the order price. Once your order is confirmed, we will send you an order confirmation email.
3.3 All prices are in GBP (British Pounds) and include VAT where applicable. Any additional taxes, shipping costs, or customs duties are the responsibility of the customer.
4. Shipping and Delivery
4.1 We aim to process and ship all orders within 3 to 5 business days, subject to availability and location. However, please note that delivery times are estimates and may vary. We cannot guarantee delivery within this time frame, especially for international orders.
4.2 Delivery times are estimated and may vary based on your location and external factors, such as third-party courier delays.
4.3 Customers are responsible for providing accurate shipping details. We are not liable for lost or delayed shipments due to incorrect address information.
4.4 If your purchase is being shipped outside of the UK, you are responsible for any additional charges, including customs duties, taxes, and import fees. These charges will be billed directly to you by the relevant authorities and are not included in the price of the item.
5. Returns and Exchanges
5.1 All sales are final. Due to the nature of our business, we do not accept returns or exchanges unless the item is defective or damaged upon receipt.
5.2 If you receive a damaged or faulty item, please contact us within 7 days of receiving your order. We will provide instructions on how to return the item and issue a refund or replacement once we have verified the issue.
5.3 We do not accept returns on items that have been used, altered, or are not in their original condition with tags and packaging intact.
6. Cancellations
6.1 If you wish to cancel your order, please contact us within 24 hours of placing the order. After this period, cancellations may not be possible as your order may have already been processed for shipment.
7. Deposit (If Applicable)
7.1 A deposit may be required for custom or pre-order items. The deposit amount will be clearly stated at the time of purchase.
7.2 Deposits are non-refundable unless the item is out of stock, or we are unable to fulfil your order for any reason.
8. Privacy and Data Protection
8.1 We value your privacy. By using our website and making a purchase, you consent to the collection and use of your personal information in accordance with our Privacy Policy.
8.2 We will not share your personal information with third parties unless required to do so for processing your order or as required by law.
9. Limitation of Liability
9.1 We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.
9.2 Our liability is limited to the purchase price of the product(s) involved in the claim.
10. Intellectual Property
10.1 All content on our website, including images, logos, text, and trademarks, is owned by Style Scouts or its licensors. You may not use any of this content without prior written consent.
11. Governing Law
11.1 These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts in the United Kingdom.
12. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us.
Important Notes:
- Deposit Policy: Remember, any deposit paid for pre-order or custom items is non-refundable unless we are unable to fulfil the order.
- International Shipping: If you're ordering outside the UK, please be aware that you are responsible for any extra taxes, customs duties, and import fees that may apply. These fees are outside of our control and are not included in the total price of your order.