Customer care
Terms and Conditions for Style Scouts
Effective Date: 1st January 2025
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1. WHAT THESE TERMS COVER
1.1 These are the terms and conditions under which we agree to sell products to you.
1.2 Please read these terms carefully before placing your order. These terms tell you who we are and how we work.
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2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who We Are: We are Style Scouts UK, a company based online in Glasgow, Scotland.
2.2 How to Contact Us: You can contact us by email at info@stylescoutsuk.com.
2.3 How We May Contact You: We will contact you via email or phone using the contact information you provide at the time of your order.
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3. STYLE SCOUTS UK
3.1 Style Scouts UK is an intermediary platform between buyers and sellers. We do not own the products listed, except for the items we directly stock. All private sellers retain ownership of their items until the sale is completed.
3.2 We are not responsible for any contracts or disputes that arise between buyers and private sellers. Any transaction disputes should be addressed directly with the individual seller.
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4. YOUR ORDER
4.1 If We Cannot Accept Your Order: We will inform you if we cannot accept your order for any reason, such as out-of-stock products, errors in price or description, or issues with the verification of your identity.
4.2 Order Number: We will assign an order number to your order, which should be referenced in any communications with us.
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5. PRODUCTS
5.1 Product Variations: The images and descriptions of products on our website are for illustrative purposes only. We strive to ensure that product images accurately reflect the actual products, but we cannot guarantee that your device’s display will perfectly represent the true color and appearance of the product.
5.2 Packaging Variations: The packaging of products may differ from the images shown on the website.
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6. AUTHENTICITY
6.1 Authentication Disclaimer: We make reasonable efforts to verify the authenticity of items listed on our website, but Style Scouts UK cannot guarantee absolute authenticity. We authenticate products to the best of our ability but advise customers to independently verify products if needed.
6.2 Seller Responsibility: Descriptions, images, and other details provided for third-party listings are the responsibility of the private seller. Style Scouts UK is not liable for any inaccuracies or misdescriptions provided by third-party sellers.
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7. PROVIDING THE PRODUCTS
7.1 Delivery Costs: Delivery costs will be displayed at the time of purchase.
7.2 Delivery Timeframes: We aim to deliver products within 30 days after order acceptance, but delays may occur due to unforeseen circumstances.
7.3 Shipping Delays: We are not responsible for delays caused by events outside our control. In the event of substantial delays, you may contact us to cancel the order and receive a refund.
7.4 Collection by You: If you choose to collect your items, you can do so during our working hours.
7.5 Failed Deliveries: If no one is available to receive the delivery, our logistics partner will leave a note with instructions to rearrange delivery or collect the products.
7.6 When You Become Responsible for the Goods: You are responsible for the goods once they are delivered to the address provided or collected from us.
7.7 Ownership of Goods: Ownership of goods is transferred to you once we have received full payment for the products.
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8. YOUR RIGHTS TO CANCEL THE CONTRACT
8.1 All Sales Are Final: Items listed on our website are sold on behalf of private sellers, and all sales are final. Style Scouts UK cannot accept returns, refunds, or exchanges for products unless the items are misdescribed or faulty.
8.2 Faulty or Misdescribed Products: If an item is faulty or misdescribed, you may have the right to cancel the contract.
8.3 Returning Products: You must return products to us if you cancel the contract after receiving the goods. Products must be returned in their original condition and packaging.
8.4 Refund Process: We will process refunds for faulty or misdescribed items within a reasonable time and via the original payment method.
8.5 Non-returnable Items: Due to the nature of our products (pre-loved items), all sales are final unless the item is faulty or misdescribed.
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9. FRAUD AND CHARGEBACKS
9.1 Fraud Protection: We reserve the right to cancel any order if we suspect fraudulent activity. If a transaction is flagged as fraudulent, we will block your account and report the incident to the relevant authorities.
9.2 Chargebacks: In case of a chargeback, you agree to cover any fees incurred by us due to the chargeback and cooperate with us to resolve the issue.
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10. PRICE AND PAYMENT
10.1 Price Information: The price of products is indicated on the order pages when you place your order, including VAT and any applicable taxes.
10.2 VAT Changes: If the VAT rate changes between the order date and the date of delivery, we will adjust the VAT charged accordingly.
10.3 Payment Methods: We accept a variety of payment methods, which will be outlined at checkout. You must pay the full price for products before they are dispatched.
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11. LIMITATION OF LIABILITY
11.1 Liability Disclaimer: We are not liable for any loss or damage caused by products once they have been delivered, except where required by law.
11.2 Third-Party Seller Liability: As we act solely as an intermediary, we are not liable for any disputes, damages, or issues related to third-party sellers or their products.
11.3 Force Majeure: We are not responsible for any delays or failure to perform obligations if caused by events beyond our control, including but not limited to natural disasters, strikes, or government actions.
11.4 Business Losses: We are not liable for any loss of profit, business interruption, or business opportunity related to your use of the website or products.
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12. CUSTOMER SERVICE AND DISPUTE RESOLUTION
12.1 Customer Service: Our customer service team is available to assist you during business hours (Monday to Friday, 9:00 AM to 5:00 PM GMT).
12.2 Dispute Resolution: If you have any disputes with us, please contact our customer service team. If we cannot resolve the issue through communication, we may offer mediation or refer you to arbitration.
12.3 Legal Jurisdiction: These terms are governed by Scottish law. Disputes should be addressed in either Scottish or English courts.
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13. DATA PROTECTION AND PRIVACY
13.1 Data Collection: We collect personal data in accordance with our Privacy Policy, which outlines how we handle and protect your information.
13.2 GDPR Compliance: We comply with all applicable data protection laws, including the General Data Protection Regulation (GDPR) for customers based in the EU.
13.3 Marketing Preferences: You can opt out of marketing communications at any time by contacting us or updating your preferences in your account settings.
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14. INTELLECTUAL PROPERTY
14.1 All content, images, logos, and trademarks displayed on the Style Scouts UK website are owned by us or licensed to us. Unauthorized use of any of our intellectual property is prohibited.
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15. OTHER IMPORTANT TERMS
15.1 No Third-Party Rights: This contract is between you and Style Scouts UK only. No third party has the right to enforce any terms.
15.2 Severability: If any part of these terms is deemed unenforceable by a court, the rest of the terms will remain in effect.
15.3 No Waiver: If we delay or fail to enforce any of these terms, we can still enforce them at a later date.
15.4 Jurisdiction: These terms are governed by Scottish law. If you live in Scotland, legal proceedings can be brought in either Scottish or English courts.
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16. FINAL PROVISION
By purchasing from Style Scouts UK, you confirm that you have read, understood, and agreed to these terms and conditions.